911 Call Taker: Emergency Communications

Public Safety Dispatch Network; Peacham (VT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Peacham, VT is seeking 911 Call Takers to join a 24-hour operation. You will handle incoming emergency and nonemergency lines, verify locations, document details, and relay information to dispatch teams.

Strong listening, typing, and communication skills are essential, with training and certifications guiding pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior public safety experience is a plus.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support or public safety experience helpful.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Call handling

Education

High school diploma

Job description

Public Safety Dispatch Network in Peacham, VT is seeking 911 Call Takers to join a 24-hour operation. You will handle incoming emergency and nonemergency lines, verify locations, document details, and relay information to dispatch teams.

Strong listening, typing, and communication skills are essential, with training and certifications guiding pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior public safety experience is a plus.