911 Call Taker - Emergency Communications (24/7 Shifts)

Public Safety Dispatch Network; St. Johnsbury (VT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in East Saint Johnsbury, VT seeks 911 Call Takers to listen, assess, and document emergency information for rapid response. You will answer calls, verify location and callback details, and use approved questions to determine urgency and necessary steps.

Expect training, possible rotating shifts, and compliance with background checks, certifications, and privacy requirements. A high school diploma or equivalent is typically required, with customer service or public

Qualifications

• High school diploma or recognized equivalent is required.
• Customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Customer service or public safety experience (helpful)

Job description

Public Safety Dispatch Network in East Saint Johnsbury, VT seeks 911 Call Takers to listen, assess, and document emergency information for rapid response. You will answer calls, verify location and callback details, and use approved questions to determine urgency and necessary steps.

Expect training, possible rotating shifts, and compliance with background checks, certifications, and privacy requirements. A high school diploma or equivalent is typically required, with customer service or public