911 Call Taker: Emergency Dispatch Specialist (Rotating Shifts)

Public Safety Dispatch Network; Monkton Boro (VT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Monkton, VT. The role involves answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software. Training includes call-taking procedures and required certifications.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and solid verbal communication. Rotating shifts, in a 24/7 environment, may apply depending on staffing needs.

Qualifications

• High school diploma or equivalent required; customer service experience helpful.
• Ability to listen carefully, type accurately, and follow structured procedures.
• Experience with call-taking or dispatch software is a plus.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Provide information to appropriate dispatch function.
• Assist callers with essential instructions when trained.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Monkton, VT. The role involves answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software. Training includes call-taking procedures and required certifications.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and solid verbal communication. Rotating shifts, in a 24/7 environment, may apply depending on staffing needs.