911 Call Taker: Frontline Emergency Communications

Regional 911 Intake Solutions; Lytle (TX); On-site; USD 35,000 - 55,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lytle, TX seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch. The role involves operating with approved software, maintaining call quality, and coordinating with responding units.

Ideal candidates will have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening and verbal communication skills.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing software and dispatch systems.
• Forward incident information promptly to the appropriate dispatch function.
• Provide clear instructions to callers within trained scope.
• Use language-access resources when needed.
• Complete call-taking training and certifications as required.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Lytle, TX seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch. The role involves operating with approved software, maintaining call quality, and coordinating with responding units.

Ideal candidates will have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures.