911 Call Taker — Critical Public Safety Role

Regional 911 Intake Solutions; Lillian (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lillian, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document caller information for dispatch coordination. You will use approved questions, enter data into dispatch software, and forward details to responders.

A high school diploma is typically required; strong listening, accurate typing, and clear communication are essential. Shifts may include nights and weekends; training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lillian, TX seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document caller information for dispatch coordination. You will use approved questions, enter data into dispatch software, and forward details to responders.

A high school diploma is typically required; strong listening, accurate typing, and clear communication are essential. Shifts may include nights and weekends; training and certifications are provided.