Emergency Call Taker — First-Response Communications

Regional 911 Intake Solutions; Lyford (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker in Lyford, TX to handle emergency and non-emergency lines, verify incident details, and document information for dispatch teams. The role requires strong listening, accurate typing, and clear verbal communication within established procedures.

Successful candidates will complete call-taking training and obtain required certifications, with schedule flexibility for rotating shifts as needed. Benefits vary by employer and appointment type.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Strong listening, typing, and verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker in Lyford, TX to handle emergency and non-emergency lines, verify incident details, and document information for dispatch teams. The role requires strong listening, accurate typing, and clear verbal communication within established procedures.

Successful candidates will complete call-taking training and obtain required certifications, with schedule flexibility for rotating shifts as needed. Benefits vary by employer and appointment type.