911 Call Taker — Emergency Communications Pro

Regional 911 Intake Solutions; Bandera (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bandera, TX seeks skilled 911 Call Takers to be first contact in emergencies. You will ask focused questions, verify locations, log information, and route details to appropriate responders.

Positions involve rotating shifts, nights, weekends, holidays, and overtime. Candidates typically have a high school diploma or equivalent and strong listening and typing skills; dispatch experience is not always required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Bandera, TX seeks skilled 911 Call Takers to be first contact in emergencies. You will ask focused questions, verify locations, log information, and route details to appropriate responders.

Positions involve rotating shifts, nights, weekends, holidays, and overtime. Candidates typically have a high school diploma or equivalent and strong listening and typing skills; dispatch experience is not always required.