911 Call Taker — Emergency Communications Pro (Rotating Shifts)

Regional 911 Intake Solutions; Johnson City (TX); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for Johnson City, TX as a 911 Call Taker. The role involves answering emergency and nonemergency lines, verifying locations and contact information, and documenting details in dispatch software.

Training and certification are required to provide pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior call center or public safety experience is a plus.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, call center, or public safety experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

HS diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified candidates for Johnson City, TX as a 911 Call Taker. The role involves answering emergency and nonemergency lines, verifying locations and contact information, and documenting details in dispatch software.

Training and certification are required to provide pre-arrival instructions. Applicants should have a high school diploma or equivalent; prior call center or public safety experience is a plus.