Impactful 911 Call Taker — Emergency Communications

Regional 911 Intake Solutions; Leakey (TX); Sur place; USD 35 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training programs

Résumé du poste

Regional 911 Intake Solutions seeks qualified 911 Call Takers to support the Leakey, TX area. Operators answer emergency and nonemergency lines, verify locations, and document critical details for dispatch teams.

Responsibilities include using approved questions, entering data into processing software, and forwarding information promptly. Candidates should have strong listening skills, accurate typing, and the ability to follow structured procedures; background checks apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Regional 911 Intake Solutions seeks qualified 911 Call Takers to support the Leakey, TX area. Operators answer emergency and nonemergency lines, verify locations, and document critical details for dispatch teams.

Responsibilities include using approved questions, entering data into processing software, and forwarding information promptly. Candidates should have strong listening skills, accurate typing, and the ability to follow structured procedures; background checks apply.