Emergency Call Taker: Be the First Voice in Crisis

Regional 911 Intake Solutions; Los Molinos (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in California seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification are required, with shifts that may include nights and weekends in a 24-hour operation.

Applicants typically have a high school diploma; customer service or public safety experience helps, and strong listening and typing skills are essential. Screening and background checks are part of hiring.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in California seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification are required, with shifts that may include nights and weekends in a 24-hour operation.

Applicants typically have a high school diploma; customer service or public safety experience helps, and strong listening and typing skills are essential. Screening and background checks are part of hiring.