911 Call Taker — Fast-Paced Emergency Response & Dispatch

Regional 911 Intake Solutions; Highland (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Highland, CA seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, document details, and relay information to the appropriate dispatch function.

Ideal candidates have a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights and weekends, with benefits depending on appointment.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or telephone support is helpful but not required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Highland, CA seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, document details, and relay information to the appropriate dispatch function.

Ideal candidates have a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights and weekends, with benefits depending on appointment.