911 Call Taker — First-Responder Communications

Regional 911 Intake Solutions; McFarland (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in McFarland, CA seeks dedicated 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm incident location, and document information for dispatch.

Training may cover call taking and radio dispatch; eligibility requires a high school diploma and strong listening, typing, and communication skills. Roles may involve rotating shifts, nights, weekends, and overtime, with benefits dependent on agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in McFarland, CA seeks dedicated 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm incident location, and document information for dispatch.

Training may cover call taking and radio dispatch; eligibility requires a high school diploma and strong listening, typing, and communication skills. Roles may involve rotating shifts, nights, weekends, and overtime, with benefits dependent on agency.