911 Call Taker - Critical Emergency Support Specialist

Regional 911 Intake Solutions; Hanlontown (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hanlontown, IA seeks 911 Call Takers who are often the first contact for emergency callers, ask targeted questions, confirm incident details, and document information for responders.

Positions may include call taking and dispatch duties, require a high school diploma, and may accept applicants without dispatch experience. Strong listening, accurate typing, and clear verbal communication are essential.

Qualifications

• High school diploma or GED required.
• Customer service or call-center experience preferred.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Hanlontown, IA seeks 911 Call Takers who are often the first contact for emergency callers, ask targeted questions, confirm incident details, and document information for responders.

Positions may include call taking and dispatch duties, require a high school diploma, and may accept applicants without dispatch experience. Strong listening, accurate typing, and clear verbal communication are essential.