911 Call Taker — Frontline Emergency Communicator

Regional 911 Intake Solutions; Traer (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Traer, IA is seeking 911 Call Takers to listen, assess, and document critical details from emergency callers. You will verify locations, gather callback information, and enter data into dispatch systems.

Candidates typically need a high school diploma or equivalent; strong listening, typing, and clear communication are essential. Training and certification will follow, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Procedure following

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Traer, IA is seeking 911 Call Takers to listen, assess, and document critical details from emergency callers. You will verify locations, gather callback information, and enter data into dispatch systems.

Candidates typically need a high school diploma or equivalent; strong listening, typing, and clear communication are essential. Training and certification will follow, with shifts that may include nights, weekends, and overtime.