Emergency 911 Call Taker — First-Response Operator

Regional 911 Intake Solutions; Newhall (IA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Newhall, IA seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document critical information for responders. You will work within dispatch software, assist callers, and ensure prompt communication with the right teams.

The role emphasizes strong listening, precise typing, clear verbal communication, and following structured procedures, with required background checks and certifications as determined by the agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions as trained.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Newhall, IA seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document critical information for responders. You will work within dispatch software, assist callers, and ensure prompt communication with the right teams.

The role emphasizes strong listening, precise typing, clear verbal communication, and following structured procedures, with required background checks and certifications as determined by the agency.