911 Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; Prudenville (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Prudenville, MI seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and performance evaluations are provided; candidates typically hold a high school diploma and must demonstrate strong listening and typing skills and clear verbal communication.

Roles may involve rotating shifts and background checks.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active Listening

Accurate Typing

Clear Verbal Communication

Structured Procedures

Education

High School Diploma or GED

Tools

Call Processing Software

Job description

Public Safety Dispatch Network in Prudenville, MI seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and performance evaluations are provided; candidates typically hold a high school diploma and must demonstrate strong listening and typing skills and clear verbal communication.

Roles may involve rotating shifts and background checks.