911 Call Taker: Essential Emergency Communications Role

Public Safety Dispatch Network; Southfield (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Southfield, MI to be the first point of contact for emergency callers. You will gather essential information, confirm incident location, and input data into call-processing software to guide responders.

Successful candidates will have strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with shift work, nights, weekends, and overtime possible depending on staffing needs.

Qualifications

• Must have strong listening skills and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Experience in public safety or call-taking is a plus but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide essential instructions within training.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Southfield, MI to be the first point of contact for emergency callers. You will gather essential information, confirm incident location, and input data into call-processing software to guide responders.

Successful candidates will have strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with shift work, nights, weekends, and overtime possible depending on staffing needs.