911 Call Taker & Dispatcher — Fast, Critical Emergency Response

Public Safety Dispatch Network; Kinross Township (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Kinross, MI, seeks 911 Call Takers to handle emergency lines and document details for responders. You will verify locations, collect caller information, and coordinate with dispatch teams using established procedures.

Responsibilities include answering calls, confirming incident locations, entering data into dispatch software, and supporting field units. Must have strong listening, accurate typing, clear verbal communication, and the ability to follow structured

Qualifications

• Strong listening comprehension and data-entry accuracy.
• Ability to follow structured procedures and scripts.
• Customer service background helpful for emergencies.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential safety instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Kinross, MI, seeks 911 Call Takers to handle emergency lines and document details for responders. You will verify locations, collect caller information, and coordinate with dispatch teams using established procedures.

Responsibilities include answering calls, confirming incident locations, entering data into dispatch software, and supporting field units. Must have strong listening, accurate typing, clear verbal communication, and the ability to follow structured