911 Call Taker: Fast-Paced Public Safety Support

National Public Safety Careers; Warrington Township (Bucks County); Presencial; USD 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Training and certification

Resumo da oferta

National Public Safety Careers is seeking 911 Call Takers for Warrington, PA. The position involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training and certification enable you to provide critical pre-arrival instructions and coordinate with dispatch teams. Successful candidates typically have strong listening skills, clear verbal communication, and the ability to follow structured procedures.

Qualificações

• High school diploma or recognized equivalent required.
• Previous customer service or call-center experience helpful but some vacancies may accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Conhecimentos

Active listening

Typing

Verbal communication

Structured procedures

Customer service

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Takers for Warrington, PA. The position involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training and certification enable you to provide critical pre-arrival instructions and coordinate with dispatch teams. Successful candidates typically have strong listening skills, clear verbal communication, and the ability to follow structured procedures.