911 Call Taker – Critical, Calm Communicator (24/7)

Public Safety Dispatch Network; Warren Center (PA); Vor Ort; USD 35.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Training and development

Zusammenfassung

Public Safety Dispatch Network is seeking 911 Call Takers for Warren Center, PA. You will handle emergency and nonemergency calls, confirm locations, and document information for dispatch coordination. Training and certification determine pre-arrival instructions and protocol compliance.

Typical duties include maintaining accurate records, using approved questions, and transferring information promptly. Prior customer service experience helps, but training is provided.

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service or call center experience helpful but not always required.
• Strong listening skills and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Accurate typing

Clear verbal communication

Multitasking under pressure

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network is seeking 911 Call Takers for Warren Center, PA. You will handle emergency and nonemergency calls, confirm locations, and document information for dispatch coordination. Training and certification determine pre-arrival instructions and protocol compliance.

Typical duties include maintaining accurate records, using approved questions, and transferring information promptly. Prior customer service experience helps, but training is provided.