911 Call Taker — Fast-Paced Emergency Communications

National Public Safety Careers; Lebanon (Lebanon County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers in Lebanon, PA to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and support dispatch teams with accurate information.

Responsibilities include handling incoming calls and nonemergency lines, entering data into dispatch software, and following certified procedures. A high school diploma is typically required, with customer service experience valuable.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills preferred.
• Experience in customer service is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Adhere to training and certification requirements.

Skills

Active listening

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers in Lebanon, PA to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and support dispatch teams with accurate information.

Responsibilities include handling incoming calls and nonemergency lines, entering data into dispatch software, and following certified procedures. A high school diploma is typically required, with customer service experience valuable.