911 Call Taker (24/7) — Public Safety Navigator

Public Safety Dispatch Network; Westland (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a dedicated 911 Call Taker to answer emergency lines and gather essential information. You will confirm locations, document details, and coordinate with dispatch teams to ensure rapid response.

The role requires strong listening, accurate typing, and the ability to follow structured procedures within a training framework. Candidates should be prepared for shift work and high-stress situations.

Qualifications

• High school diploma or GED commonly required.
• Strong listening comprehension and clear verbal communication.
• Able to follow structured procedures and complete assessments as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network seeks a dedicated 911 Call Taker to answer emergency lines and gather essential information. You will confirm locations, document details, and coordinate with dispatch teams to ensure rapid response.

The role requires strong listening, accurate typing, and the ability to follow structured procedures within a training framework. Candidates should be prepared for shift work and high-stress situations.