911 Call Taker — Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Round Lake (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Round Lake, MN is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for responders. This role requires careful listening, accurate typing, and strong verbal communication to follow established procedures.

Candidates should be prepared for shift work as needed, with federal/state background checks and ongoing training. The position emphasizes caller privacy and professional handling of sensitive information.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Guide distressed callers with essential questions and instructions within training.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Round Lake, MN is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for responders. This role requires careful listening, accurate typing, and strong verbal communication to follow established procedures.

Candidates should be prepared for shift work as needed, with federal/state background checks and ongoing training. The position emphasizes caller privacy and professional handling of sensitive information.