911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Red Lake Falls (MN); On-site; USD 42,000 - 60,000; Part time

Job summary

Regional 911 Intake Solutions in Red Lake, MN seeks dedicated 911 Call Takers to answer both emergency and nonemergency lines, verify locations, and document details for dispatch. You will use scripted questions to assess urgency, enter data accurately, and relay information to the appropriate teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Red Lake, MN seeks dedicated 911 Call Takers to answer both emergency and nonemergency lines, verify locations, and document details for dispatch. You will use scripted questions to assess urgency, enter data accurately, and relay information to the appropriate teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.