911 Call Taker: Fast-Paced Public Safety Communicator

Regional 911 Intake Solutions; Vona (CO); Sur place; USD 48 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Colorado seeks 911 Call Takers who are often the first to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel coordinating the response.

Key duties include answering incoming calls and nonemergency lines, confirming incident location and callback details, entering information into dispatch software, and forwarding urgent data to the appropriate unit.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and clear verbal communication are essential.
• Experience in customer service or dispatch is helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Help callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Connaissances

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Customer service

Formation

High school diploma

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions in Colorado seeks 911 Call Takers who are often the first to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel coordinating the response.

Key duties include answering incoming calls and nonemergency lines, confirming incident location and callback details, entering information into dispatch software, and forwarding urgent data to the appropriate unit.