911 Call Taker — Fast-Paced Emergency Communicator

Regional 911 Intake Solutions; Aberdeen (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions in Aberdeen, ID is seeking 911 Call Takers to be the first point of contact for emergencies. You will gather essential information, verify location, and document details for responders, working flexibility in shifts as required.

Candidates typically have a high school diploma and may have prior customer service or public safety experience. Training and certifications are provided by the employer; strong listening and typing skills are essential.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Accurate typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Aberdeen, ID is seeking 911 Call Takers to be the first point of contact for emergencies. You will gather essential information, verify location, and document details for responders, working flexibility in shifts as required.

Candidates typically have a high school diploma and may have prior customer service or public safety experience. Training and certifications are provided by the employer; strong listening and typing skills are essential.