Emergency Call Taker - Fast-Paced Public Safety

Regional 911 Intake Solutions; Tidewater (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tidewater, OR is seeking 911 Call Takers to gather critical information from callers and document details for responders. The role supports 24-hour operations with rotating shifts, nights, holidays, and overtime as needed.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications will be provided to ensure efficient call handling.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety may be helpful.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Tidewater, OR is seeking 911 Call Takers to gather critical information from callers and document details for responders. The role supports 24-hour operations with rotating shifts, nights, holidays, and overtime as needed.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications will be provided to ensure efficient call handling.