911 Call Taker — Quick, Precise Emergency Dispatcher

Regional 911 Intake Solutions; Mooresville (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Mooresville, AL is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders.

Candidates typically have a high school diploma and strong listening and typing skills. Training and certifications are provided; some roles may require shift work and background checks.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information to dispatch promptly.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Mooresville, AL is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders.

Candidates typically have a high school diploma and strong listening and typing skills. Training and certifications are provided; some roles may require shift work and background checks.