911 Call Taker: Fast-Paced Public Safety Career

Regional 911 Intake Solutions; Smiths Station (AL); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Smiths Station, AL is seeking dedicated 911 Call Takers who calmly gather essential information from callers, verify locations, and document details for dispatch.

You may be required to work rotating shifts and complete call-taking training; employment offers benefits and opportunities to support public safety.

Strong listening, typing, and communication skills help you succeed in this critical public service role.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills preferred.
• Ability to follow structured procedures and communicate clearly.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training and certification

Connaissances

Active listening

Typing

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Smiths Station, AL is seeking dedicated 911 Call Takers who calmly gather essential information from callers, verify locations, and document details for dispatch.

You may be required to work rotating shifts and complete call-taking training; employment offers benefits and opportunities to support public safety.

Strong listening, typing, and communication skills help you succeed in this critical public service role.