Impactful 911 Call Taker | Emergency Communications

Regional 911 Intake Solutions; California; Presencial; USD 42 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Ahwahnee, CA seeks 911 Call Takers who handle emergency and nonemergency calls, confirm locations, obtain caller details, and document information for dispatch teams.

Qualifications include a high school diploma or equivalent; some vacancies accept applicants without dispatch experience. The role may involve rotating shifts, nights, weekends, and overtime, with training and certification provided.

Qualificações

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrição da oferta de emprego

Regional 911 Intake Solutions in Ahwahnee, CA seeks 911 Call Takers who handle emergency and nonemergency calls, confirm locations, obtain caller details, and document information for dispatch teams.

Qualifications include a high school diploma or equivalent; some vacancies accept applicants without dispatch experience. The role may involve rotating shifts, nights, weekends, and overtime, with training and certification provided.