911 Emergency Call Taker — 24/7 Shifts & Impact

Regional 911 Intake Solutions; Denair (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Job summary

Regional 911 Intake Solutions in Denair, CA is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines with professional communication and accuracy. You will verify locations, gather caller data, follow scripted questions, and document details in dispatch software while coordinating with responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow established procedures.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety helpful.
• Strong listening and data-entry abilities.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening comprehension

Typing speed

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Denair, CA is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines with professional communication and accuracy. You will verify locations, gather caller data, follow scripted questions, and document details in dispatch software while coordinating with responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow established procedures.