Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Aberdeen (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Aberdeen, NC to handle emergency and nonemergency lines with professional composure. You will verify locations, collect caller data, and document crucial details for dispatch teams.

Candidates should have a high school diploma or GED and strong listening and communication skills. Training, certification, and potential 24/7 shifts are typical, with benefits varying by employer and appointment type.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Clear communication

Typing speed

Multitasking

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Aberdeen, NC to handle emergency and nonemergency lines with professional composure. You will verify locations, collect caller data, and document crucial details for dispatch teams.

Candidates should have a high school diploma or GED and strong listening and communication skills. Training, certification, and potential 24/7 shifts are typical, with benefits varying by employer and appointment type.