911 Call Taker - Life-Saving Communications Pro

Regional 911 Intake Solutions; Blanchard (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee-assistance programs

Ongoing training

Job summary

Regional 911 Intake Solutions in Idaho is seeking 911 Call Takers who are the first point of contact for emergency callers. You ask focused questions, confirm location, and document information for responders. This role may involve rotating shifts and overtime.

The position emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. A high school diploma or equivalent is commonly required; prior dispatch or customer service experience helps.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or call-center roles is helpful but not always required.
• Ability to follow structured procedures and maintain call confidentiality.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Idaho is seeking 911 Call Takers who are the first point of contact for emergency callers. You ask focused questions, confirm location, and document information for responders. This role may involve rotating shifts and overtime.

The position emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. A high school diploma or equivalent is commonly required; prior dispatch or customer service experience helps.