911 Call Taker — Vital, 24/7 Emergency Communications

Public Safety Dispatch Network; Belmar (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Belmar, NJ is seeking 911 Call Takers to communicate with callers reporting emergencies. You will verify incident locations, collect callback information, and enter data into dispatch software while maintaining calm, professional radio and phone presence.

This role supports public safety operations, often rotating shifts in a 24-hour operation. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured

Qualifications

• High school diploma or equivalent.
• Customer service or call-center experience may be helpful.
• Strong listening, fast and accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing system

Job description

Public Safety Dispatch Network in Belmar, NJ is seeking 911 Call Takers to communicate with callers reporting emergencies. You will verify incident locations, collect callback information, and enter data into dispatch software while maintaining calm, professional radio and phone presence.

This role supports public safety operations, often rotating shifts in a 24-hour operation. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured