911 Call Taker — Lifesaving Public Safety Communicator

Public Safety Dispatch Network; Ewing Township (NJ); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

Public Safety Dispatch Network seeks 911 Call Takers in Ewing, NJ to handle emergency and nonemergency lines. You will verify incident locations, collect caller data, and enter information into dispatch systems to support responders.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are part of the role, with a 24/7 operation mindset and rotating shifts as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience preferred.
• Ability to follow structured procedures and assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Connaissances

Listening skills

Typing speed

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network seeks 911 Call Takers in Ewing, NJ to handle emergency and nonemergency lines. You will verify incident locations, collect caller data, and enter information into dispatch systems to support responders.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are part of the role, with a 24/7 operation mindset and rotating shifts as needed.