24/7 911 Call Taker — Fast-Paced Emergency Communications

National Public Safety Careers; Middletown Township (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Belford, New Jersey. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch software as part of a structured, safety‑minded team.

Strong listening, typing, and communication skills are essential, along with the ability to follow procedures and access required certifications during training and onboarding.

Qualifications

• High school diploma or recognized equivalent required.
• Background in customer service or telephone support is helpful.
• Strong listening skills, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Follow approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Belford, New Jersey. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch software as part of a structured, safety‑minded team.

Strong listening, typing, and communication skills are essential, along with the ability to follow procedures and access required certifications during training and onboarding.