911 Call Taker: Fast-Paced Emergency Communications

Public Safety Dispatch Network; Topton (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Public Safety Dispatch Network in Topton, PA seeks a 911 Call Taker to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document information for responders.

Responsibilities include entering data into dispatch software, verifying incident details, and forwarding information to dispatch teams. A high school diploma is typically required, with customer service experience helpful. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Topton, PA seeks a 911 Call Taker to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document information for responders.

Responsibilities include entering data into dispatch software, verifying incident details, and forwarding information to dispatch teams. A high school diploma is typically required, with customer service experience helpful. Training and certifications are provided.