911 Call Taker: Fast-Paced Public Safety Communicator

National Public Safety Careers; Delta (PA); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers in Delta, PA seeks 911 Call Takers who are the first point of contact for emergencies. You will answer calls, ask focused questions, confirm locations, and document information for responders. Duties may include working rotating shifts, nights, weekends, and overtime depending on staffing.

Training and certifications may be required to operate call-processing systems. A high school diploma or equivalent is commonly required; previous customer service or public

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers in Delta, PA seeks 911 Call Takers who are the first point of contact for emergencies. You will answer calls, ask focused questions, confirm locations, and document information for responders. Duties may include working rotating shifts, nights, weekends, and overtime depending on staffing.

Training and certifications may be required to operate call-processing systems. A high school diploma or equivalent is commonly required; previous customer service or public