911 Call Taker - First-Response Public Safety

National Public Safety Careers; Pricedale (PA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

National Public Safety Careers in Pricedale, PA is seeking 911 Call Takers to handle emergency and nonemergency calls. The role involves confirming locations, gathering caller information, and entering data into dispatch systems, with training and certification provided.

Qualified applicants typically have a high school diploma, strong listening and typing skills, and excellent verbal communication to manage high-pressure situations and follow structured procedures.

Qualifications

• Strong listening comprehension is required.
• Accurate typing is necessary.
• Clear verbal communication is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Pricedale, PA is seeking 911 Call Takers to handle emergency and nonemergency calls. The role involves confirming locations, gathering caller information, and entering data into dispatch systems, with training and certification provided.

Qualified applicants typically have a high school diploma, strong listening and typing skills, and excellent verbal communication to manage high-pressure situations and follow structured procedures.