911 Call Taker: Fast, Accurate Emergency Response

National Public Safety Careers; Hellertown (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Hellertown, PA. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to support first responders.

Ideal candidates have a high school diploma or GED and strong listening and communication skills. Training, background checks, and background clearances are required, with shifts that may include nights and weekends.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or GED

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Hellertown, PA. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to support first responders.

Ideal candidates have a high school diploma or GED and strong listening and communication skills. Training, background checks, and background clearances are required, with shifts that may include nights and weekends.