Emergency 911 Call Taker — Fast-Paced Public Service

Public Safety Dispatch Network; Pennsylvania Furnace (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pennsylvania Furnace is seeking qualified 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident details, and document information for responders coordinating the response.

Duty involves taking incoming calls, verifying location and callback information, entering data into dispatch systems, and forwarding assignments to the appropriate teams.

Qualifications

• Must have a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Pennsylvania Furnace is seeking qualified 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident details, and document information for responders coordinating the response.

Duty involves taking incoming calls, verifying location and callback information, entering data into dispatch systems, and forwarding assignments to the appropriate teams.