911 Call Taker — Vital 24/7 Emergency Support

National Public Safety Careers; Christiana (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Christiana, PA seeks 911 Call Takers to answer emergency and nonemergency calls, confirm locations, and document details for responders. Training and certification are required to provide pre-arrival instructions and coordinate with dispatch functions.

Successful candidates typically have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies may accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent; customer service/public safety experience helpful, some vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers in Christiana, PA seeks 911 Call Takers to answer emergency and nonemergency calls, confirm locations, and document details for responders. Training and certification are required to provide pre-arrival instructions and coordinate with dispatch functions.

Successful candidates typically have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies may accept applicants without dispatch experience.