911 Call Taker — 24/7 Public Safety Career

Public Safety Dispatch Network; Orange Grove (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Orange Grove, TX to be the first point of contact for emergencies, verify details, and document information for responders.

The role supports both call taking and dispatch functions in some centers, with on-the-job training and required assessments. Candidates typically have a high school diploma and strong listening, typing, and communication skills; background checks and certifications may follow.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service experience is helpful, but some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm instruction and support to distressed callers as trained.

Skills

Active listening

Clear communication

Typing speed

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Orange Grove, TX to be the first point of contact for emergencies, verify details, and document information for responders.

The role supports both call taking and dispatch functions in some centers, with on-the-job training and required assessments. Candidates typically have a high school diploma and strong listening, typing, and communication skills; background checks and certifications may follow.