Emergency Call Taker (24/7) — Be First to Help

Public Safety Dispatch Network; Erath (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Erath, LA is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. Training and certifications govern the scope of pre-arrival guidance and instruction.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though dispatch experience may not be required in all vacancies.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Public safety or customer service experience

Job description

Public Safety Dispatch Network in Erath, LA is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. Training and certifications govern the scope of pre-arrival guidance and instruction.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though dispatch experience may not be required in all vacancies.