Emergency Communications Call Taker (24/7)

Public Safety Dispatch Network; Longleaf (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Longleaf, LA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask targeted questions, document details, and route information to the appropriate responders.

Roles may require rotating shifts, weekend work, and adherence to training and certification timelines. A high school diploma and strong listening and typing skills are important, with on-site work.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or help-desk experience is helpful.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine urgency.
• Enter information into call-processing software accurately.
• Forward incident details to appropriate dispatch units.
• Guide callers with basic pre-arrival instructions as trained.
• Access language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Verbal communication

Typing

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Longleaf, LA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask targeted questions, document details, and route information to the appropriate responders.

Roles may require rotating shifts, weekend work, and adherence to training and certification timelines. A high school diploma and strong listening and typing skills are important, with on-site work.