911 Call Taker & Emergency Dispatcher (All Shifts)

Public Safety Dispatch Network; Osterburg (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Osterburg, PA seeks 911 Call Takers to be the first point of contact during emergencies, asking focused questions and documenting details for responders.

These roles may require rotating shifts, nights, weekends, and overtime, with thorough training and certifications to ensure accurate information handling.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure helps, though dispatch training is provided.

Qualifications

• High school diploma or recognized equivalent required.
• Prior customer service, telephone support, or public safety experience may help.
• Candidates should have strong listening comprehension and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch functions
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Clear communication

Accurate typing

Active listening

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Osterburg, PA seeks 911 Call Takers to be the first point of contact during emergencies, asking focused questions and documenting details for responders.

These roles may require rotating shifts, nights, weekends, and overtime, with thorough training and certifications to ensure accurate information handling.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure helps, though dispatch training is provided.