911 Call Taker — Impactful Public Safety Operator

Public Safety Dispatch Network; Alverton (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Alverton, PA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations and callback information, and document details for responders.

Roles may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or GED is commonly required; prior customer service or public safety experience is helpful. Training and certifications will follow to ensure readiness.

Qualifications

• Customer service experience can be helpful but is not always required.
• Strong listening and comprehension are essential to determine urgency and provide accurate information.
• Typing speed and accuracy are important for documenting details.
• Clear verbal communication helps convey information to callers and responders.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions only within training.

Skills

Customer service experience

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Alverton, PA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations and callback information, and document details for responders.

Roles may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or GED is commonly required; prior customer service or public safety experience is helpful. Training and certifications will follow to ensure readiness.