911 Call Taker - Frontline Emergency Support

Regional 911 Intake Solutions; New Hampshire; In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions seeks a 911 Call Taker for Sullivan, NH to handle emergency and nonemergency lines. You will verify locations, document caller information, and input data into the dispatch system, ensuring accurate, timely transmission to responders. Training and certifications are required.

The role may include rotating shifts and weekends, with eligibility checks and background screenings standard for applicants.

Competenze

• Strong listening comprehension and accurate typing ability.
• Clear verbal communication and the ability to follow structured procedures.
• High school diploma or equivalent required; dispatch experience is a plus.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conoscenze

Listening skills

Typing accuracy

Verbal communication

Following procedures

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Regional 911 Intake Solutions seeks a 911 Call Taker for Sullivan, NH to handle emergency and nonemergency lines. You will verify locations, document caller information, and input data into the dispatch system, ensuring accurate, timely transmission to responders. Training and certifications are required.

The role may include rotating shifts and weekends, with eligibility checks and background screenings standard for applicants.