911 Call Taker — Critical Emergency Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Springfield (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Springfield, MA seeks dependable 911 Call Takers who answer emergency lines, confirm locations, and document details for responders.

These roles may involve call-taking and dispatch duties, training requirements, background checks, and certifications to ensure caller privacy and safety.

You'll work in a center with rotating shifts, nights, weekends, and overtime as needed, using headset and dispatch software with composure.

Qualifications

• High school diploma or recognized equivalent; dispatch experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication; ability to follow structured procedures.
• Successful candidates must meet background checks and obtain required certifications within the specified timeframe.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Springfield, MA seeks dependable 911 Call Takers who answer emergency lines, confirm locations, and document details for responders.

These roles may involve call-taking and dispatch duties, training requirements, background checks, and certifications to ensure caller privacy and safety.

You'll work in a center with rotating shifts, nights, weekends, and overtime as needed, using headset and dispatch software with composure.