911 Call Taker — Emergency Dispatch (24/7)

Public Safety Dispatch Network; Lawton (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Public Safety Dispatch Network in Lawton, MI is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document details for responders. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Training and certifications are provided by the agency. This role may involve rotating shifts and high-stress situations, with the goal of accurate, timely

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call handling is helpful but not always required.
• Strong listening, typing speed, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to assess urgency and necessary information.
• Enter data accurately into call-processing or dispatch software.
• Transmit incident information promptly to appropriate dispatch function.
• Provide calming guidance and adhere to approved procedures.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Lawton, MI is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document details for responders. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Training and certifications are provided by the agency. This role may involve rotating shifts and high-stress situations, with the goal of accurate, timely